Refund policy

At nihaara.in, we prioritize customer satisfaction and stand behind the quality of our products. However, in the rare event that you receive a defective item, we accept returns or exchanges under specific conditions. To initiate a return or exchange due to a defect, you must share an unboxing video starting from the very beginning, without any cuts, clearly showing the defect.

Requests for returns or refunds, along with the necessary proof, must be made within 5 days of receiving the item. We understand the importance of prompt responses and will handle each request with urgency and care. If the issue is from our end, nihaara.in will cover all shipping costs associated with the return. It is important to note that only defective products are eligible for returns.

Once we receive the returned product, our team will thoroughly examine it to assess the defect. We will notify you via WhatsApp within a reasonable period of time regarding your eligibility for a refund or replacement. Our goal is to ensure a smooth and efficient process, minimizing any inconvenience to you. 

If it is determined that you are entitled to a replacement or refund, we will promptly process the replacement or refund the purchase price using the original method of payment. Your satisfaction is our top priority, and we are committed to resolving any issues with our products swiftly and fairly. For any questions or further assistance, please do not hesitate to contact us at nihaaradotin@gmail.com or call us on 9560378871. We appreciate your understanding and cooperation