At nihaara.in, we prioritize customer satisfaction and stand behind the quality of our products. However, in the rare event that you receive a defective item, we accept returns or exchanges under specific conditions. To initiate a return or exchange due to a defect, you must share an unboxing video starting from the very beginning, without any cuts, clearly showing the defect.

Requests for returns or refunds, along with the necessary proof, must be made within 5 days of receiving the item. We understand the importance of prompt responses and will handle each request with urgency and care. If the issue is from our end, nihaara.in will cover all shipping costs associated with the return. It is important to note that only defective products are eligible for returns.

Once we receive the returned product, our team will thoroughly examine it to assess the defect. We will notify you via WhatsApp within a reasonable period of time regarding your eligibility for a refund or replacement. Our goal is to ensure a smooth and efficient process, minimizing any inconvenience to you. 

If it is determined that you are entitled to a replacement or refund, we will promptly process the replacement or refund the purchase price using the original method of payment. Your satisfaction is our top priority, and we are committed to resolving any issues with our products swiftly and fairly. For any questions or further assistance, please do not hesitate to contact us at nihaaradotin@gmail.com or call us on 9560378871. We appreciate your understanding and cooperation

We are committed to delivering your order accurately, in good condition, and on time.

Domestic Shipping (India):

• Order Processing: We strive to process and dispatch all orders within 1-2 days of receiving them.
• Delivery Time: Your order will typically reach you within 5-10 working days from the date of dispatch. We also offer an express shipping option for a small additional charge, ensuring your product reaches you within 3-5 days after dispatch.
• Out of Stock Products: For items that are currently out of stock, we may offer pre-booking options. Pre-booking for such products can be done via WhatsApp. Orders placed through pre-booking will be delivered within 20-30 working days from the date of order confirmation.

International Shipping:

• Currently, we do not accept international orders. However, we are working on making our products available internationally. We will update our website and inform you as soon as international shipping options become available.

Shipping Charges:

• Domestic Shipping: We offer free shipping on all orders over Rs.599 within India.
• International Shipping: Details regarding international shipping charges will be provided once this service is available.

Tracking Your Order:

• Once your order is dispatched, you will receive an email and/or SMS with a tracking number and instructions on how to track your package.

Shipping Restrictions:

• We currently ship only within India. International shipping options will be added soon.

Contact Us:

• If you have any questions about our shipping policy or need assistance with your order, please contact us via email at nihaaradotin@gmail.com or WhatsApp at 9560378871.

Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nihaara.in. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:  

Personal Identification Information: Name, email address, phone number, and other similar information.

Transactional Information: Details about payments and purchases you make on our website.

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Information about how you use our website, products, and services.

How We Use Your Information

We use the information we collect in the following ways:

To provide, operate, and maintain our website: Ensuring that content from our site is presented in the most effective manner for you and for your device.

To improve our website: Continuously improving our offerings based on the information and feedback we receive from you.

To personalize your experience: Understanding and analyzing how you use our website, which helps us tailor content and product offerings to your preferences.

To process transactions: Managing payments, orders, and delivering the purchased products or services you request.

To send periodic emails: Sending you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

To administer a contest, promotion, survey, or other site feature: Managing our promotional activities and customer feedback initiatives.

To comply with legal obligations: Ensuring we adhere to legal requirements and regulations.

Disclosure of Your Information

We may share your information in the following situations:

With service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

For business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

For legal purposes: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

Retention of Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access: You have the right to request copies of your personal data. 

Right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

Right to erasure: You have the right to request that we erase your personal data, under certain conditions.

Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

Email: nihaaradotin@gmail.com 

Phone: 9560378871

Address: nihaara.in, Chemrakattur, Areekode, Malappuram, Kerala, Pin: 676121

By using nihaara.in, you agree to the terms of this Privacy Policy. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. Thank you for visiting nihaara.in.

These terms outline the rules and regulations for the use of www.nihaara.in.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use nihaara if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Nihaara, you agreed to use cookies in agreement with the Nihaara's Privacy Policy.

License
Unless otherwise stated, Nihaara and/or its licensors own the intellectual property rights for all material on Nihaara. All intellectual property rights are reserved. You may access this from Nihaara for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Nihaara

Sell, rent or sub-license material from Nihaara

Reproduce, duplicate or copy material from Nihaara

Redistribute content from Nihaara

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Nihaara does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Nihaara, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Nihaara shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Nihaara reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Nihaara a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information source

dot.com community sites;

associations or other groups representing charities;

online directory distributors;

internet portals;

accounting, law and consulting firms; and

educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Nihaara; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Nihaara. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Nihaara's logo or other artwork will be allowed for linking absent a trademark license agreement.

Frames

Without prior approval and written permission, you may not create frames around our Web pages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We are here to assist you with any inquiries or feedback you may have. Please find below our contact details:

Customer Service:

• Email: nihaaradotin@gmail.com
• WhatsApp: https://wa.me/message/ZZFOZJDYR7LWH1

Business Hours: Our customer service team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM (IST)
• Saturday: 9:00 AM - 1:00 PM (IST)
• Sunday: Closed

Address: nihaara.in, Chemrakattur, Areekode, Malappuram, Kerala, Pin: 676121

Connect with Us:

• Follow us on social media for updates, promotions, and more:
• Instagram: https://www.instagram.com/nihaara.in/

Feedback:

• We value your feedback! Please share your thoughts and suggestions with us to help us improve our services.

General Inquiries:

• For any other inquiries not related to customer service, please contact us at 9560378871

Wholesale Inquiries:

• If you are interested in wholesale opportunities, please email us at nihaaradotin@gmail.com